Nigeria's Diamond Bank Streamlines Customer Management Process with VeriPark's VeriTouch Solution
Nigeria's Diamond Bank Streamlines Customer Management Process with VeriPark's VeriTouch Solution.
Diamond Bank Plc, one of Nigeria's leading commercial banks, has deployed VeriPark's VeriTouch Dynamics CRM solution to empower its customer relationship management.
By implementing VeriTouch, Diamond Bank has been able to streamline its customer management processes by empowering its Customer facing staff to proactively manage its customer base and establish closer relationships that drive more value for the Bank.
With 360-degree single view of the customer, Diamond Bank employees can easily access all customer demographics such as: assets, liabilities, product usage, cross and up sell opportunities, targeted campaigns, collection information, open cases and complaints from a single page. Implementation which just took 3 months.
Diamond Bank Plc is Nigeria's fastest growing retail bank, leveraging innovation and technology to enhance customer experiences and drive financial inclusion in what it terms Beyond Banking.
VeriPark's Banking Solution VeriTouch which works on Microsoft Dynamics CRM helps you know and understand your customers like never before!