- Resource Center
The Call Center Channel is designed to provide the best customer experience while providing efficient service and consolidation of customer information using a rich functionality set.
With VeriBranch Call Center Module your agents can:
- Provide first call resolution as well as sophisticated service request routing
- Resolve service issues faster
- Seamlessly transfer service requests to another call center rep or operations expert
- Deliver an exceptional customer experience
- Explore customer value and launch multi-turn marketing to generate more profits through integration with the VeriTouch- Banking CRM system.