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The Call Center Channel is designed to provide the best customer experience while providing efficient service and consolidation of customer information using a rich functionality set.

With VeriBranch Call Center Module your agents can:

  • Provide first call resolution as well as sophisticated service request routing
  • Resolve service issues faster
  • Seamlessly transfer service requests to another call center rep or operations expert
  • Deliver an exceptional customer experience
  • Explore customer value and launch multi-turn marketing to generate more profits through integration with the VeriTouch- Banking CRM system.

Features

Key Abilities

  • Retail Banking Features
  • Retail Internet Banking Features
  • 360 Degree View of Customer
  • Scripting support for agents
  • Transfer service call to another agent
  • Campaign scripting
  • Different security levels
  • IVR self-service, agent based service, and IVR authentication support
  • IVR authentication support
  • Search based dynamic transaction menu
  • Efficient Cross-selling & Up-selling
  • Instant delivery of services requested by customer
  • Easy to adapt for agents

    VeriBranch Customers

    • a&t bank
    • Akbank
    • Bank Asya
    • DenizBank
    • Dubai Islamic Bank
    • Fibabanka
    • FinansBank
    • Halk Bank
    • Ing Bank
    • Kuveyt Türk
    • Lebanon Gulf Bank
    • Meem
    • T.C. Ziraat Bankası
    • VakıfBank
    • Yapı Kredi

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